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Navigation
  • Shop

    • Board game organizers
    • Acrylic overlays
    • Accessories
    • All Products
  • Browse by Game

    • 7 Wonders
    • Agricola
    • Altiplano
    • Ankh: Gods of Egypt
    • Architects of the West Kingdom
    • Ark Nova
    • Azul
    • Betrayal at House on the Hill
    • Castles of Mad King Ludwig
    • Catan
    • Caverna
    • Clank!
    • Clans of Caledonia
    • Dead of Winter
    • Dominion
    • Dune Imperium
    • Eldritch Horror
    • Frosthaven
    • Isle of Skye
    • Gaia Project
    • Gloomhaven
    • Gloomhaven: Jaws of the Lion
    • Hallertau
    • Lost Ruins of Arnak
    • Maracaibo
    • Nevada City
    • Paladins of the West Kingdom
    • Rising Sun
    • Roll for the Galaxy
    • Root
    • Splendor
    • Terraforming Mars
    • Terraforming Mars: Ares Expedition
    • Underwater Cities
    • Wingspan
  • Sale
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FAQ

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  • FAQ

1. Do you offer local pickup?

We do offer local pickup in Kemptville, ON (K0G 1J0). If your shipping address is in Ontario, you will be offered a free pickup option.

2. Why are the acrylic pieces not clear?

Please remove protective film from the acrylic pieces. This film protects the material from scratching during the manufacturing and shipping.

3. Will I be charged import fees at customs?

Our prices do not include customs fees. The fees could vary depending on the country, please contact your customs department prior to ordering. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We cannot change customs declarations or amounts. Thank you for understanding.

4. What if I break a piece during assembly?

No worries. Please email to info@gamingtrunk.com with the description of a problem and attach a picture of the broken part. We replace up to 10% of the organizer parts for free but we will have to charge you for shipping.

5. I live overseas, it’s been more than 2 weeks but I still haven’t received my order

In our experience shipping time is approximately 4-12 weeks from Canada to Europe, Asia and Australia by surface mail and 1-2 weeks by air mail . Sometimes parcel can stuck in customs and it can take additional time (up to 12 weeks). We do our best to ship your order as soon as we can but we cannot make postal and custom services work faster. Thank you for understanding.

6. I am a retailer/reviewer. How can I contact you about a partnership?

Please email us at info@gamingtrunk.com so we can discuss all the details. Please allow 1 to 2 business days for a response from our support team.

7. Can you make a custom organizer?

Unfortunately right now we don't accept any custom orders because of the big list of inserts and accessories that we have to design and a lot of open orders for the ones that are already in our store.
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Gaming Trunk
Kemptville, ON, Canada

info@gamingtrunk.com

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